Home | Off The Bench UX

Raise your UX game with
Competitor Benchmarking and User Testing

Get authentic user feedback and uncover actionable insights to optimize your website

Task-Based
Benchmarking

Evaluate how users complete key tasks on your site compared to competitors, uncovering strengths, weaknesses, and opportunities for improvement.

Trustpilot
Benchmarking

Evaluate how users review key aspects of your site compared to competitors, identifying areas of strength, weaknesses, and opportunities for enhancement

User
Testing

Understand how real users interact with your product, uncovering barriers and opportunities to improve their experience

Off The Bench UX

The specialist in Remote Unmoderated testing

At Off The Bench an Unmoderated approach is used for data collection. Participants complete tasks without a moderator, using remote tools that record their actions and feedback.

This approach unlocks the following benefits:

Authentic Feedback

Eliminates observer influence, ensuring authentic user behaviour.

Wide Reach

Able to reach a wider, more representative group of users

Efficient

Saves time and costs with simultaneous task completion

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I bring nearly a decade of experience delivering actionable insights to improve user experiences and drive business results

Dema Metreweli

Head of Design Research, Sainsburys

"Jen introduced and championed a UX benchmarking programme which helped CtM pinpoint competitive strengths and weaknesses in its experiences and enabled it to focus improvement efforts. "

Gareth Young

Senior Product Designer, Goodlord

"Her insights helped inform many of my designs for the travel insurance product journeys, which ultimately led to significant increases in conversion."